About AuzRemote
Meet Shaun
Hey, I’m Shaun, owner and primary technician of Auzremote.
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After nearly 20 years of experience fixing computers and other information technology, I recognised that most computer problems could be resolved faster and more economically via a remote support service.
However, with recent media attention to scams and hacking horror stories, I found that many people are hesitant to use remote support services. Further hesitations were added if the remote service outsourced their work to foreign call centres.
Auzremote was born in sunny Queensland and remains a locally owned and operated business, so you can feel confident and secure speaking to a local person and using a service you can trust.
How it works..
Our values
Buying back time & money
I have spent many years as a mobile technician, supporting clients with their IT needs by visiting them at their homes and businesses. There were two big disadvantages to working as an onsite technician: both the client and I were losing time and money in travel.
Auzremote is all about buying back time and saving a little extra money. Being able to connect remotely removes travel time and waiting periods, eliminates travel costs and onsite fees. This means you get support sooner, and both of us will have more time and money to spend with family, grow business, and live a more balanced life.
Ensuring Safety & Security
It’s an unfortunate fact that there are some scammers that take advantage of people’s lack of understanding about computer and internet security. We at Auzremote want to bring back peace of mind when using remote services. We use a remote support tool, a software program that protects the connection between our computers, which ensures our safety and security when connecting remotely.
Born & Bred Australian Business
The idea for Auzremote was born in sunny Queensland, where we live and work. It remains Australian owned and operated. No foreign call centres, no outsourced work. You can feel confident dealing with a local and supporting an Australian business.